Call-out recovery
A worker cancels two hours before shift. ShiftMark identifies eligible replacements, starts SMS outreach, calls priority backups, confirms the acceptance and escalates anything outside policy.
For Canadian staffing agencies
AI coordination for temporary staffing agencies.
Give coordinators back the hours spent repeating the same calls and texts. ShiftMark handles routine communication and rule-bound action while people focus on clients, workers and exceptions.
Pre-shift confirmation
Tomorrow’s roster is confirmed automatically. No responses become follow-ups, negative responses become recovery workflows, and the coordinator sees only the unresolved exceptions.
Open-order filling
A client needs 15 workers tomorrow. ShiftMark contacts the approved pool, tracks replies and keeps the current fill state visible without a coordinator rebuilding the tally by hand.
Worker communications
Workers call or text the same service for approved routine questions such as shift time, location and confirmation. Anything outside authority is transferred or escalated.
After hours
A 5:07 AM call-out should not wake the whole team.
ShiftMark follows your after-hours playbook, keeps a person reachable when needed, and leaves a complete record for the morning team.
Worker reports the call-out
Identity and shift details are confirmed.
Replacement pool is narrowed
Client, qualification and overtime rules are applied.
Approved outreach begins
SMS and voice follow the agency’s contact order.
Human judgment stays available
Terms, conflicts and uncertainty are never improvised.
Pilot outcomes
Measure the operation, not the AI story.
A useful pilot starts with a baseline and tracks the result against it.
Coordinator hours
Time spent on repetitive confirmation, dispatch and recovery.
Recovery time
Median cancellation-to-replacement time by workflow and daypart.
Human intervention
Share of incidents resolved inside the approved rules.
Bring your hardest after-hours call-out.
We will map the workflow, boundary and integration required.