Receive the call-out
Workers call or text a familiar channel. ShiftMark identifies the shift, records the reason and starts the approved workflow.
The product
Coordination that moves from signal to action.
ShiftMark does not stop at detecting a coverage problem. It can contact workers, follow up across SMS and voice, act inside defined rules, and hand the exception to a person when judgment is required.
Build the eligible pool
Availability, qualifications, client rules, location, hours, overtime and backup priority narrow the list.
Coordinate across channels
Shift offers go by SMS. No response can escalate to outbound voice. Replies stay attached to one incident.
Assign or escalate
ShiftMark assigns only when every agency condition is satisfied. Pay changes, conflicts and uncertainty go to a human.
Update the operation
The chosen system is updated by the agreed integration; workers are released and managers are notified.
Keep the history
Actions, messages, outcomes and relevant transcripts remain available for operational review under configured retention rules.
Capability map
The repetitive staffing work between “someone cancelled” and “we are covered.”
Rules and SMS
- Shift confirmations and reconfirmation
- SMS offers and responses
- Qualification and overtime filtering
- Backup pools and manager notifications
- Exception view and action history
Voice and recovery
- Incoming call-outs
- Outbound replacement calls
- SMS-to-voice escalation
- No-show and last-minute recovery
- Human transfer and escalation
Expanded service
- More routine worker questions
- Wider connector catalog
- Existing-number routing options
- Expanded multilingual workflows
- Additional self-service controls
See it against one of your real workflows.
We confirm capability and integration scope before a pilot.