The ShiftMark platform

From open shift to resolved.

A live operational layer for the hours that matter most: after the schedule is published and before the work begins. ShiftMark watches, recommends, and helps your team act.

AI shift matching

When a shift opens, ShiftMark ranks eligible workers using the conditions that actually determine fit—not just who appears first in a list.

  • Skills and role qualifications
  • Availability and location proximity
  • Current hours and overtime exposure
  • Supervised auto-assignment controls

Exceptions Center

One queue for the issues that deserve human attention. Managers see what matters, why it matters, and a recommended next move.

  • Coverage gaps before shift start
  • Double-bookings across locations
  • Overtime threshold warnings
  • Unconfirmed shift escalation

SMS ACK / SWAP

Workers confirm or request a swap in the channel they already check. Responses flow back into the schedule without another app install.

  • Two-way confirmation workflows
  • Simple ACK, YES, NO, and SWAP replies
  • CASL-aware consent and opt-out patterns
  • Response status visible to managers

Executive dashboard

Leadership gets one reliable picture of the network while local managers retain the context and control to run their sites.

  • Coverage by location and daypart
  • Open shifts and response progress
  • Labour and overtime signals
  • Multi-brand and franchise views

A controlled workflow

Autonomous work. Human oversight.

ShiftMark is designed to reduce routine coordination—not remove managerial judgment.

01

Detect

Continuously evaluate coverage, confirmations, eligibility, and overtime exposure.

02

Recommend

Present the best available resolution with the factors behind the recommendation.

03

Resolve

Let a manager approve the move—or apply supervised automation within set rules.

Put the platform against a real shift problem.

Bring one location, workflow, or scheduling challenge to a 20-minute call.

Book a call