Read
- Worker identity and contact channel
- Shift and client details
- Availability and qualifications
- Hours, overtime and approved pools
Integration model
Keep your ATS. Add the coordinator it does not have.
ShiftMark is designed to sit above the staffing stack you already run. It reads only the approved operational context and writes back only the actions agreed for your deployment.
The mental model
System of record below. Operational agent above.
Bullhorn, Avionté and other ATS names describe the systems agencies may use; they are not presented here as verified live connectors. Connector availability and permissions are confirmed before every pilot.
System of recordATS · scheduling · payroll · workforce systems
↕ shifts · workers · eligibility · outcomes ↕
Operational agentShiftMark workflow and coordination
↕ calls · texts · handoffs · notifications ↕
PeopleWorkers · coordinators · managers
What moves
Only the context and actions a workflow needs.
Coordinate
- Confirmations and offers
- Inbound and outbound calls
- Responses and escalation state
- Coordinator takeover context
Write back
- Acceptance or decline
- Assignment when authorised
- Call-out and incident outcome
- Audit and manager notification
Show us the stack you already use.
We will map what ShiftMark needs—and what it should never touch.